Canada Post Package Tracking

Canada Post
  • Support service
    1 866 607 6301
  • Rating
  • Average package delivery time
    4 days
Packages Delivery Terms Canada Post
  • 0-14 days

  • 15-45 days

  • 46-90 days

  • 90+ days

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Canada Post is the official postal carrier of Canada performing its operations throughout the country since 1867. At present, it employs over 64,000 full-time and part-time staff and functions in compliance with the federal regulations for Crown corporations. There are over 6,000 post offices across Canada serviced by a fleet of 13,000+ vehicles. The company is also the owner of Epost – a new online billing service launched by Canada Post in 2000 to simplify the process of maintenance bills’ receipt and payment for Canadians.

Canada Post history

For over 150 years of existence, the organization has been handling the personal and business mail and package deliveries domestically and globally. Upon the adoption of the 1981 Canada Post Office Corporation Act, the company separated from the government and started its operation as a privately owned Crown corporation. However, the focus and coverage of the company have not changed, with Canada Post remaining the primary provider of postal services in the country.

Canada Post tracking

All users of Canada Post services can easily perform the process of Canada Post parcel tracking on the and on the provider’s main website. To do so, the only thing you need to do is enter the website, click on the “Search” tab and select “Track” in the pop-up menu. The window allows inserting up to 24 items at once, which simplifies the process of tracking if you order some shipments in bulk. Thus, you don’t need to conduct separate checks for each of them. If you log in to the website as a registered user, the page also contains the previously searched items’ list, stored there for 5 days after the search was done.

What is the Canada Post tracking number?

If you use Canada Post, track a package with the help of the unique identifier assigned to your parcel or mail. It is the I.D. assigned to each shipment and serving as its passport throughout the path of its travel. There are several formats in which Canada Post assigns tracking numbers to its shipments:

  • A 16-digit number (for example, 1024561309917781);
  • An ID with 13 characters, including 2 letters, then followed by 9 digits, and ending with 2 letters (for example, CY524052831DE).

How to Track Canada Post Package Without a Tracking Number

To track the packages shipped by Canada Post, you don’t necessarily need to use the tracking number only. Domestic packages’ tracking can be conducted with the help of a delivery notice card number, which contains 15 digits presented above the package’s barcode. The feature is not available for Canada Post tracking internationally.

Another alternative for tracking with no tracking I.D. at hand is the use of the parcel’s reference number. This feature is optional for senders, so if your sender has created some a separate reference number for the parcel, you can use that unique number or description for accurate, real-time Canada Post order tracking.

My tracking information is not updating

The absence of status updates for your shipment may be explained by several causes, including some technical delays with shipment and some issues with the Canada postal service tracking system. So, if the delay is temporary and doesn’t go beyond the estimated delivery date, don’t worry and wait for the update. In cases when the estimated delivery date has passed, and the parcel’s status is still not updating, it’s time to contact the Canada Post support for assistance.

Canada Post services

Canada Post is the primary postal carrier in Canada on which millions of users rely, so it has to stay abreast of the new technologies and keep its services varied enough to meet the customers’ needs. Here is a glance at the scope of services that the company currently provides for its users, both domestically and internationally.


Priority shipping is the service available for all Canada Post users for domestic and international shipments. It has been developed in collaboration with FedEx to ensure safe and quick transfers of the mail and packages in foreign states. The peculiarity of priority shipping is overnight delivery to the USA and rapid deliveries within 2-3 business days to 220+ other states. The service is exceptionally valuable for those who need to get mail and shipments delivered in record time.


This service is most frequently used by Canadians who need speedy deliveries to the USA. With the shipment’s weight up to 30 kg, they may expect the same quick delivery times as Priority Mail service provides. International shipments are also available for several covered countries, with the shipment’s maximum weight ranging from 20 to 30 kg. In the U.S. territory, USPS handles the delivery of Expresspost items. In case the delivery is ordered for countries other than the USA, the shipments are handled as Priority Mail Express and EMS.

Flat rate box

The flat rate box option of shipping is a standard of Canada Post. The waiting time for local delivery is 1 day, while regional deliveries extend to 1-3 days, and national deliveries may take up to 7 days overall, depending on the distance between the sender and the recipient. Tracking and delivery are also available for these packages and liability coverage of up to $100. However, this type of shipment is non-eligible for additional liability coverage up to $5,000 and doesn’t presuppose the collect on delivery (COD) option. In case the flat rate box can’t be delivered to the recipient and has to be returned, the customer (i.e., the sender) covers all the additional costs associated with the returns.

Regular Parcel

Sending a regular parcel is the slowest shipment option at Canada Post. Delivery of such shipments within the same city may stretch up to 2 days, while regional deliveries take 3-5 days, and national – up to 9 business days. The carrier doesn’t give any on-time delivery guarantee, but tracking and delivery updates are still available for this shipment type. Any liability coverage comes at an extra cost, and then return to the sender also has to be paid additionally in case the shipment fails to reach the recipient.

What is Safe Drop?

If you can’t be at home during the parcel’s delivery but have a safe location in your yard or next to your doorstep where the parcel may be left until your pick up, you may use the “Safe Drop” option. In this way, you won’t need to sit and wait for the courier to arrive.

How to ship a package by Canada Post

Now that all the major types of shipments are clarified, it’s time to consider the shipment process in more detail.

How does it cost to ship a package?

You can calculate your shipment online on the website and see the exact price of your package.

Package and parcel size information

According to the limitations set by Canada Post, the shipment across Canada and to the USA should not exceed 30 kg. International packets may weigh up to 2 kg, while packets sent to the USA should not exceed 1 kg in weight. The dimensions set for flat rate boxes differ for small (35 x 26 x 5 cm, 5 kg max.), medium (39 x 26 x 12, 5 kg max.), and large (40 x 30 x 19 cm, 5 kg max.) parcels. The minimum dimensions for mailing tubes are 100 x 23 x 23 mm, with a surcharge applied to cylindrical tubes.

How to send a letter?

To send a letter, you first need to buy an envelope and stamps depending on your letter’s weight and size. If it’s of standard size and weighs less than 50 g, standard stamps apply. The maximum dimensions for letters that can be sent via Canada Post are 2 meters in length, length + girth not exceeding 3 m, and weight not exceeding 30 kg.

How many stamps do we need?

Generally, you’ll need one stamp for each mail shipment, but their price depends on whether you send a letter across Canada, to the USA, or internationally. For the domestic mail, you’ll need a stamp costing $1.07 (for a letter up to 30 g), and a $1.3 stamp for letters weighing 30-50 g. For mail sent to the USA, the same applies to stamps priced at $1.3 and $1.94, respectively. For international letters, the stamps are priced at $2.71 and $3.88, accordingly.

How long does it take for a parcel or letter to arrive?

It depends on the type of service you’re using. Priority Mail arrives overnight (Canada and the USA) and within 2-3 days across the globe. Flat rate boxes take 1 day for local deliveries, up to 7 days nationally. Regular parcels may take up to 9 days to arrive.

What are the delivery hours for Canada Post?

Couriers of Canada Post deliver packages between 9 am and 8 pm from Monday to Friday. The carrier doesn’t operate on weekends and major national holidays.

How do I get a refund for a Late delivery?

Refunds for late deliveries are done only for the shipments sent via the Priority, Xpresspost, and Expedited Parcel options. In case of the delayed delivery, you should submit the mailing receipt and a refund claim to the support staff of Canada Post within 30 days after the delivery.

How do I change my Mailing address?

Changing the mailing address is simple – just log in to the website and change the address in the personal cabinet. If you’re not registered online or can’t find the section in your personal settings, file an inquiry for the customer service representative with a request to introduce the corresponding changes. More about Mail Forwarding you can read here.

Package shipped with wrong postal code

As a rule, a wrong postal code should cause too much trouble as the courier will still compare the ZIP code with the address, and if they don’t match, the postal system will still be guided by the address.

How to cancel Mail forwarding?

You can log in to the website and cancel the service in the personal cabinet. The service is not refunded after the start date. Keep in mind that changing the forwarding address is also impossible; the new address has to be purchased at an extra fee.

How to find a Post Office?

As Canada Post has over 6,000 local offices across Canada, you may easily find one next to you by visiting the website and checking the interactive map.

What happens when Canada Post loses my package?

First, Canada Post encourages the clients to check several delivery locations (e.g., the mailroom, security desk, etc.). If the shipment can’t be located but shows as Delivered, then it’s time to contact support for a refund.

The package was delivered Damaged

If your package had insurance coverage, you might file a claim to receive the insurance value. If there was no insurance coverage, you may still file a complaint to the Customer Service department.

How long will Canada post hold a parcel?

The package will stay at the local post office for 14 days. If it fails to be delivered within that timeframe, it will be sent back.

How to return a package to the sender?

If you haven’t opened the parcel, you may come to the local office of Canada Post and send it back. If you haven’t received the parcel, it will be automatically shipped back to the sender in 14 days.

Canada Post Contact Methods

Canada Post has made it super simple to reach them through multiple channels:

  1. You can file an inquiry online by clicking on any of the support departments (e.g., parcel delivery issues, postage rates, tools, and services, etc.).
  2. Other channels include social media (Twitter @canadaposthelps and Facebook)
  3. A hotline (1-866-607-6301 for personal and 1-877-262-5762 for business issues)
  4. By mail at the company’s address in Ottawa:


PO BOX 90022