The world is a global marketplace, and customers have no boundaries when it comes to shopping. Every package is carefully delivered by one of our numerous carriers operating locally and globally, giving buyers their orders safe and sound, on time and without hassle.
If you are concerned about the fate of your shipment, we recommend the worldwide tracking option available on our site. You can instantly run a search on your tracking number and trace all postal packages from the moment of departure to the day of arrival at your local post office.
Each parcel has an original tracking number. You may find the tracking code of a particular package on the site of your online shop in the “My Orders” section or you can ask the seller personally.
Note that sellers in most online shops prefer to send a tracking code to the customer’s email. This code is specified on all notifications and post office receipts. Therefore, you can learn your package’s tracking code in several ways.
The package tracking number (according to the international S10 standard) is a combination of 13 letters and figures that should help you track and confirm delivery to your local post office. The format of local and international tracking numbers differs:
For local shipments, the postal service tracking number consists only of numbers (e.g., USPS 9400 1000 0000)
An international tracking number is a combination of two letters at the beginning, nine figures and two letters at the end (e.g.,UPS, FedEx RX 123456789 FN) up to 2 kg RX. The final two letters indicate the shipping country.
This information is relevant for regular post mail tracking, while commercial carriers have distinct shipping tracking numbers within the territory of the shipping country. But as soon as the package leaves the country, it is given the traditional tracking number format described above.
If you want to know, “How can I track my shipment?”, the easiest way is to use the post mail tracking number. In most cases, this number will be provided to you in the shipping confirmation document.
Study it carefully to find a long number (usually between 10 and 30 numbers in a row). This is the unique ID of your parcel from which you can conduct online tracking.
You can receive information about the shipper from the parcel’s sender; it is usually indicated on the shipping confirmation. The post tracking number does not indicate it as it only contains data about the country from which the shipment departed.
For your convenience, at our tracking site; just enter your shipment ID, and we will instantly provide all available information about your carrier.
As customary, all shipments are delivered to your local post office depending on your ZIP code. Thus, you cannot conduct post office tracking with a track number; it is done in an automated way.
To track your order at our site, type the track number of the parcel into a special window and wait a few seconds while our system carries out a search, defines the postal service, and tracks your package with the help of the code.
This process is very quick, and you won’t need to wait a long time to see where your package is right now.
Delivery depends on the country; but in most states, post offices keep parcels for 14 days after arrival. (An exception is made for parcels eligible for customs duties – they are stored for one calendar month.)
So, if you don’t track your package and fail to claim it within the estimated period, your delivery will be sent back.
The duration of delivery depends on the carrier and distance.
Sometimes it happens that you cannot track a postal package. This may happen if:
Once this happens, we recommend contacting the seller and repeating follow-ups once a week until the customer protection period expires. In case the package does not arrive by that time, you may request a refund.