Status
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Description
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Accepted at Post Office
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Information about the package has been received, but it has not yet made it there.
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Sender preparing item
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At this point, the package is in the delivery process and can now be tracked as it makes its journey to its destination.
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Item received at
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When the shipment reaches a certain point within its transition, a message will be sent with location, time, and date all included.
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Internal exception occurred
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A problem has occurred with the system, and you will need to try back again at a later time.
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Item Dispatched to Royal Mail site
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In the event that an attempted delivery was made, a ‘Something for You’ note will be left at the door where the receiver can visit a Royal Mail location and pick it up.
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Incorrectly addressed. Returned to sender.
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If the address is unacceptable or cannot be reached, the package will be sent back.
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In transit
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Your item is making its way to its destination. Your item is considered in transit throughout its entire journey.
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Pending
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Received by the Post Office but still undergoing the stages of proper delivery.
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Ready for delivery
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The package is all checked out and ready for shipment; usually, it will take off the same day or the next day.
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Delivery Attempted
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You will receive this message if a delivery attempt was made and no one was there to receive it.
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Item Leaving the UK
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For international shipments, this status will be shown as the package leaves the UK soil.
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Your item was delivered to your requested SafePlace
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Usually, this one is chosen by you and it is left here if you were unavailable to retrieve at the time of delivery.
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Proof of delivery is not available
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This status means one of two things:
1. No signature was needed
2. The receiver signed a delivery card. These are usually updated within 72 hours from the date of delivery.
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Retention Item
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In the event that businesses are closed, the package will be retained until the next business day.
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We could not retrieve your details
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You will see this if the system is experiencing difficulties. You’ll need to try back again later.
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Collected
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The package is safe and sound in the hands of the receiver.
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