Ninja Van Tracking: How to Take Care of Your Package from A to Z
For individuals as well as for enterprises, which are engaged in the production of any products, transportation of goods is one of the most difficult operations. B mainly due to the lack of personal vehicles, as well as with the specifics of the location and conditions of shipping. Fortunately, there are firms today that offer their logistic services.
Ninja Van is a Singapore-based logistics company. Founded in 2014, the company is a leader in its niche. They are engaged in last-mile logistics and parcel delivery.
How do I track my package?
Track your Ninja Van parcel quickly and easily.
Follow the step-by-step instructions below to track your order:
- Start tracking your parcel by simply going to Pkge.net.
- Then select the "Tracking" line and enter your parcel ID (number) in the field!
If your tracking ID is valid, you will be directed to a tracking page with delivery information. At the top of the page you can see the expected delivery date.
When you scroll down the page, you will be able to find the tracking history of Ninja Vans.
Alternatively, if you subscribe to Ninja Chat, you can also track your parcel as follows:
- Select "Tracking Orders”.
- Enter your ninja parcel tracking ID and your order details will be displayed in the chat.
With this real-time ninja parcel tracking system, you will know the status of your parcels as they are delivered in the future and ensure that your parcels are accounted for every step of the way.
How do I track my international package?
Ninja Van delivers worldwide. And there is no difference between international packages and their tracking. You can easily find out where your parcel is in just a few seconds.
You can get tracking information from Pkge.net, which will then give you the delivery progress and the location of your letter or parcel.
The only thing you have to do is to paste the tracking number ninja into the Pkge.net service field and get all the data about the parcel.
Where can I find my Ninja Van tracking number?
First, do you know what a parcel ninja tracking ID is?
It is a unique identification number assigned to a package, which helps make order tracking very easy and convenient.
The seller will be able to provide you with a tracking ID, which can be found in an email or order confirmation notice. Please note that the tracking ID must indicate that the shipping partner is Ninja Van SG.
Ninja Van Shipping Options
Ninja Van provides various levels of options and features to meet each customer's business needs: door-to-door delivery, flexible parcel pickup and delivery, local and international courier services, and more.
In addition, there are the following package options:
Social Media Vendor:
- buy a prepaid package and enjoy flat-rate shipping;
- allow your customers to opt for pickup at any of our Ninja Points locations
This one-size-fits-all kit will work for everyone.
Small Business:
- arrange on-demand delivery when you have parcels to ship;
- cash on delivery service is available in all areas covered.
These services can be a reliable help for your business.
Enterprise:
- increase profits with multi-channel and direct-to-consumer solutions;
- enjoy negotiated discounts on wholesale prices.
Your business will grow and you will feel more confident.
Parcel delivery should be flexible and adaptable. So, Ninja Van Philippines has a variety of options and features to meet each customer's business needs.
Ninja Van Tracking Statuses
Parcel statuses vary depending on the shipping company or postal service. Many companies have a page on their website where they explain what statuses they use.
At the Ninja Van, these are:
| Status | Description |
| Stage | As soon as they have confirmed the shipment, Ninjavan will pick it up. When they do, the shipment will be picked up by Ninjavan drivers |
| Pending Pickup | Waiting for pickup means that the seller has already committed to deliver the item to Ninjavan by a certain time |
| Van on the way to loading | We dispatched a van to pick up the order |
| On the way to the marshaling yard | The order has been delivered and is on the way to the sorting facility |
| Received at the sorting center | Your order arrived at the sorting center and was successfully handled |
| On the delivery vehicle | Parcel is in the van, on its way to delivery |
| Completed | The shipping was completed successfully |
| Pending Transfer | No delivery has occurred and the order is awaiting resubmission. Kindly reschedule your order for the next delivery attempt |
| Pickup failed | It was impossible to pick up the order, and the order is waiting for re-delivery |
| Cancelled | This order was denied |
| Arrived at pickup location | The package has been placed at the pickup location for pickup by the customer |
| Awaiting pickup at pickup | The parcel has been placed by the seller at the pickup point for Ninja Van pickup |
| Transfer to 3PL (3rd party logistic) | The parcel was transferred to 3rd party logistic for delivery across the border |
| Returned to sender | The delivery of the order repeatedly failed, it was sent back to the sender. |
Tracking Ninja Van shipments by waybill, as well as any postal and courier shipments from China, Israel, USA, UK, Italy, France, Netherlands.
Does Ninja Van Provide Packaging?
Ninja tracking does not provide boxes or other individual packaging material. That said, you can always find the 12" x 16.5" plastic Ninja bags. This is an additional option for shippers who would like to take advantage of their parcel delivery service.
What you can do on your own is to place non-standard sized items in a large box. The parcel should be packed tightly and well. If it is not, fill in the empty spaces (e.g. with paper, packing tape, etc.).
Does Ninja Van allow an authorized representative to receive the parcel?
For door-to-door delivery ninja, there is an option for an authorized representative to receive the package on your behalf.
The authorized representative must:
- Provide your name and relationship to the purchaser to our rater, who will then update the delivery information.
- Provide a signature as proof and proof of receipt.
- Provide a photocopy of your ID card.
- Provide a Letter of Authorization (LOA) signed by the consignee on record.
Don't forget that the goods will only be handed over by the deliverer after full payment in cash along with the mandatory requirements.
Regardless of whether the transaction is COD or Non-COD.
Why did Ninja Van cancel my order?
Ninja makes a 2nd and 3rd attempt to deliver said package. After the 3rd unsuccessful attempt, Ninja will return said package to Sender and will be deemed to have fulfilled its obligation and is fully entitled to payment for delivery of said package.
Many reasons may be given for an order to be canceled. In order to verify exactly why your order was canceled, please contact the seller or the platform on which you placed the order.
Is it possible to change an order address or contact number?
Vendor strongly encourages you to notify the courier/seller of a change in your address/contact information. The courier/salesperson will then notify Ninja Van of that request.
Remember, however, that it is impossible to change any of your personal information after your package has been dispatched and shipped. If you want to change an address or contact number, then you will have to halt and rearrange shipping.
Changes to your order info may cause a 1-3 business day delay away from your initial payment due date ((depending on the type of modification).
How can I cancel the Ninja Van order?
You cannot change the pick-up time. You will need to cancel your existing pickup and schedule a different time. You can choose a pick-up time the next day before the deadline.
If you want to cancel your order, please contact the seller and let him know you want to cancel your order. He will contact Ninja Van to stop delivery and schedule a return of the item. You can also let the seller know upon arrival that you no longer want to receive the item.
You can cancel a scheduled fence at any time before your scheduled fence time begins. For example, if your pickup was scheduled for 9:00 a.m. to 12:00 noon, you can cancel before 9:00 a.m.
To cancel a scheduled pickup, simply go to Activity > Delivery > Scheduled, then select the order and click 'Cancel Delivery'. You will then see a confirmation message that your order has been canceled.
How do I return my item?
To return an item, please contact your merchant and let him know that you would like to return the order. He will provide you with information on how to proceed and schedule a time to return the order.
Once you have informed your seller, please prepare the item with the original packaging for pick-up. Ninja Rider will arrive on the date specified by your seller.
The cost of return shipping depends on the size of the package. Please email salesph@ninjavan.co if you are interested in providing a return service to your customers.
How do I request a refund?
To request a refund, you must contact your seller. He or she will provide you with information about the return procedure and will contact us to schedule a return to receive your order.
Check with your seller to find out when and how you will receive your refund.
Once the return order has been placed, please contact your seller to get a "return ninja post tracking ID".
What happens if I miss my Ninja Van delivery?
If you are not at the address at the time of delivery, Ninja Rider attempts to reach the customer, who can then provide a 3-digit verification code so that we can leave the item in a safe location as instructed by the customer. This will be considered an official delivery transfer.
If the customer does not respond, they will be sent a notice of an unsuccessful delivery attempt, which will offer to reschedule the delivery for a more convenient date.
Please note that Ninja Van allows a maximum of 3 attempts before returning the item to the sender.
Does Ninja Van deliver door-to-door?
Ninja Van has door-to-door shipping as well as many other services. You can take advantage of this feature at any time as well as save your leisure time.
What is Ninja Van delivery service?
Ninja Van, launched in 2014, is the fastest-growing logistics company in Southeast Asia.
It is a reliable and innovative delivery company of the latest generation. With an emphasis on e-commerce, NinjaVan provides businesses with new and unique solutions to optimize logistics and achieve business needs.
Ninja Van aims to remove logistics bottlenecks in Southeast Asia and offers innovative and scalable logistics solutions for businesses of all sizes.
Ninja Van Contacts Information
Ninja Van has sorting warehouses throughout Southeast Asia: in Singapore, Myanmar, Malaysia, the Philippines, Indonesia, Thailand, and Vietnam.
Feel free to email support_ph@ninjavan.co or call us at (02) 8271 1501 if you need further assistance.
So, Ninja Van is a Singapore-based logistics company. Founded in 2014, the company focuses on last-mile logistics and ninja parcel delivery.
Ship with Ninja Van and earn rewards through Ninja Rewards programs or earn rewards by referring your friends through Ninja Buddies programs.
