Aeropostale Tracking

  • Support service
  • Rating
  • Average package delivery time
Packages Delivery Terms Aeropostale
  • 0-14 days

  • 15-45 days

  • 46-90 days

  • 90+ days

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About Aeropostale

Aeropostale, a renowned American retail brand, has carved a niche in the market for its distinctive collection of casual clothing and accessories catering to the fashion-savvy youth. Since its establishment in 1987, Aeropostale has garnered acclaim for its trendy and cost-effective fashion offerings, setting its sights on providing stylish yet comfortable attire that aligns seamlessly with the preferences of its target demographic.

This allure primarily attracts teenagers and young adults in search of effortlessly fashionable ensembles suitable for everyday wear.

A distinctive characteristic that sets Aeropostale apart is its unwavering commitment to offering unparalleled value. The brand ensures competitive pricing on its product range, enabling it to cater to a broad spectrum of customers. This fusion of affordability and trend-forward designs has significantly contributed to Aeropostale's resounding success, especially among the younger generation of shoppers.

In tandem with its physical retail outlets, Aeropostale has strategically expanded its online presence, granting customers the convenience of seamless browsing and shopping through their website. Moreover, the brand consistently introduces attractive discounts, promotions, and loyalty programs to enrich the shopping experience while delivering added value to its loyal customer base.

Over the years, Aeropostale has firmly cemented its position as a go-to fashion destination for discerning young individuals in search of stylish, cost-effective, and comfortable clothing options. Its unwavering dedication to providing fashion-forward apparel at accessible price points has positioned Aeropostale as an unmistakable and beloved brand within the fashion industry.

How to Monitor Your Aeropostale Package?

Ensuring a smooth shopping experience, Aeropostale offers a reliable package tracking system. You can easily keep track of the progress of your Aeropostale package by following a few straightforward steps. You will be given a tracking number after placing an order, which you can use to access real-time updates. Simply visit the designated tracking page, enter your tracking number, and gain valuable insights into your package's whereabouts. This convenient feature empowers you to stay informed and anticipate the arrival of your eagerly anticipated Aeropostale items.

Key Terminology for Aeropostale Package Tracking

To navigate the Aeropostale package tracking process seamlessly, it is essential to familiarise yourself with some key terminology. Understanding these terms will enable you to interpret tracking updates accurately. Here are a few important terms you may encounter:

  • Submitted and Processing: Your order has been received and is currently being processed for shipment.
  • Located in Stock: Your package is available in the inventory and is awaiting shipment.
  • Temporarily Suspended: There may be a temporary delay or hold on the delivery of your package.
  • Cancelled due to Invalid Order Information/Payment Information: Your order has been cancelled due to issues with the provided information or payment details.
  • Return Received: The returned package has been received by Aeropostale.
  • Credit Issued: The refund or credit for your returned items has been issued.

By familiarising yourself with these terms, you can easily comprehend the status of your Aeropostale package and stay informed throughout the delivery process.

Submitted and Processing

When you see the status "Submitted and Processing" for your Aeropostale package, it means that your order has been successfully received and is currently undergoing processing for shipment. This stage involves various tasks, such as verifying payment details, confirming item availability, and preparing your package for delivery. During this phase, Aeropostale's dedicated team carefully reviews and prepares your order to ensure its accuracy and timely dispatch. Rest assured that your package is progressing towards the next stage, and the tracking updates will reflect its movement once it moves into the shipping phase.

Inventory Status: Available

If your Aeropostale package shows the status "Located in Stock," it means that the items you ordered are available and ready for shipment from the inventory. This status indicates that your package has passed through the initial processing phase and is awaiting the next steps in the shipping process. The inventory status reassures you that the items you selected are in stock and will be included in your package. Soon, your package will transition to the shipping stage, where it will be prepared for dispatch to the designated delivery address.

Temporarily On Hold

In some cases, you may come across the status "Temporarily On Hold" for your Aeropostale package. This status indicates that there might be a temporary delay or hold on the delivery of your package.

During this period, Aeropostale is working diligently to resolve any concerns or address the reasons for the hold. Rest assured that the hold is temporary, and efforts are being made to ensure the timely resumption of the delivery process. It's advisable to monitor the tracking updates for any changes and reach out to Aeropostale customer support if you have any specific concerns regarding the hold status.

Order Cancelled due to Invalid Information/Payment

If you come across the status "Cancelled due to Invalid Information/Payment" for your Aeropostale package, it indicates that your order has been cancelled due to issues with the provided information or payment details. This could be a result of incorrect billing or shipping address, expired payment method, or insufficient funds. Aeropostale takes these measures to ensure the security and accuracy of orders.

Return Received and Processed

The status "Return Received" for your Aeropostale package indicates that the returned package has been received by Aeropostale. This status is typically seen when you have initiated a return of the items you ordered. Once the package reaches Aeropostale's return facility, it undergoes a process of inspection and verification. The returned items are checked for their condition and completeness. After the successful inspection, the return is processed, and appropriate actions are taken, such as initiating the refund or issuing store credit, depending on your preference. This status confirms that your return has been received and is being processed by Aeropostale's return department.

Credit Issued to Your Account

When your Aeropostale package shows the status "Credit Issued to Your Account," it means that the refund or credit for your returned items has been issued. This status confirms that the financial reimbursement has been processed and applied to your original payment method or as store credit, depending on your return preference. It may take some time for the refund to reflect in your account, depending on the payment provider and their processing timelines.

Frequently Asked Questions about Aeropostale Package Tracking

Where can I receive updates on my Aeropostale shipment?

To stay informed about the progress of your Aeropostale package, you can conveniently track it using the provided tracking number. Visit the Aeropostale website or the pkge page, enter your tracking number, and gain access to real-time updates. This allows you to monitor the movement of your package, from the moment it leaves the fulfilment centre to its final delivery. Tracking your package ensures transparency and provides you with peace of mind, knowing exactly where your Aeropostale items are in transit.

Why is your Aeropostale package not showing any updates?

In certain cases, there may be a delay in the tracking updates for your Aeropostale package. This can happen due to various reasons, including logistical issues, carrier delays, or technical glitches. However, rest assured that even if the updates are not immediately visible, your package is still in transit and being processed. If you encounter a prolonged lack of updates or have concerns about your package's status, it is recommended to reach out to Aeropostale customer support for further assistance.

What is the difference between tracking information and order status?

Tracking information and order status serve different purposes in monitoring your Aeropostale package. Tracking information provides real-time updates on the location and movement of your package during transit. It allows you to track its progress, know when it's out for delivery, and estimate its expected arrival time. On the other hand, order status refers to the various stages of processing your order, such as order confirmation, payment verification, packaging, and shipment preparation. While tracking information focuses on the physical journey of your package, order status reflects the overall progress of your order's fulfilment process.

How long does it usually take for Aeropostale to deliver?

The delivery timeframe for Aeropostale packages can vary depending on factors such as the destination, shipping method selected, and any unforeseen circumstances. In general, Aeropostale strives to ensure prompt and efficient delivery of your items. Standard shipping typically takes around 5 to 7 business days, while expedited shipping options may offer faster delivery within 2 to 3 business days.

However, please note that these are estimated timeframes and not guarantees. It's important to consider potential delays due to peak seasons, holidays, or unexpected events. To get a more accurate estimate for your specific order, it's recommended to refer to the tracking information provided or contact Aeropostale customer support.

Contacting Aeropostale

If you have any inquiries, concerns, or need assistance regarding your Aeropostale order or any other matter, there are several ways to get in touch with their customer support:

Customer Service Hotline: You can reach Aeropostale's customer service team by dialling their designated hotline.


Available 8 AM to 2 AM EST


Online Chat: Visit the Aeropostale website and look for their online chat feature. This allows you to directly communicate with a customer service representative in real-time, enabling you to address your queries efficiently.


9 AM to 11 PM EST

7 Days a Week

Or use the Contact US page

Mailing Address:

Aeropostale Customer Service 915 S. Babcock St.Melbourne, FL 32901

Remember to provide necessary details such as your order number, tracking number, or any relevant information to help the customer support team address your concerns accurately.