Shein Tracking

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Packages Delivery Terms SHEIN
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  • 15-45 days

  • 46-90 days

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What is SHEIN?

SHEIN is an online fashion retailer that caters to the modern, style-conscious consumer. This marketplace offers a wide range of apparel, accessories, and beauty products that are created to suit a wide range of tastes and preferences. With its commitment, SHEIN has quickly established itself as a key player in the competitive e-commerce market owing to its dedication to offering high-quality products at competitive prices. It is a go-to location for customers looking for the most recent styles and trends thanks to its website and app as well as its sizable selection of trendy and fashionable items.

How to Track SHEIN Orders

Sellers or merchants have the option of using Shein's shipping services or a third-party courier like DHL, FedEx, USPS, UPS, Buffalo, etc. to deliver your order. A SHEIN tracking number is typically included with the item when it is sent out. You can follow the progress of your SHEIN order in a number of different ways – it can be done through the SHEIN mobile app, the website, or a third-party tracking site.

Tracking Orders on SHEIN Mobile App or Website

Follow these steps to track your SHEIN order using the website or mobile app:

  1. Go to the website or launch the mobile app.
  2. Enter the account you used to place the order by going to "My Account" and logging in.
  3. Select "My Orders" from the menu. The history and specifics of your orders can be seen on another page after you have been forwarded there.
  4. For more details, choose "View Details".
  5. If your order is marked as "Shipped," you can click "Track" to view its current status and location.
  6. You must confirm delivery of your order in order to earn Bonus Points after it has arrived.

Tracking Orders on the Pkge Website

It's easy to follow your SHEIN order with PKGE. Simply complete the following:

  1. If the seller or merchant has provided it, copy your Shein tracking number.
  2. Paste it on the Pkge homepage search bar.
  3. View and track the status of your task on the site.

Your SHEIN order can be tracked in a number of ways, but Pkge tracking is more effective and takes less time. It would take longer to track multiple orders using the website or mobile app because you would need to open numerous tabs. You can track up to 10 SHEIN orders simultaneously with Pkge and receive results almost immediately.

How exact is the SHEIN order tracking system?

Because SHEIN orders are typically delivered on time, tracking them is typically accurate. Rarely, it might be postponed because the delivery might be impacted by a few different factors. Your SHEIN order's delivery time may be impacted by a number of variables, including:

  • bad weather;
  • global pandemics;
  • roadblocks.

The good news is that SHEIN orders occasionally arrive earlier than expected. You can use Pkge to track your SHEIN order by entering the tracking numbers on the home page.

Can I use the order number to track my SHEIN order?

Unfortunately, using the order number alone will not allow you to track your SHEIN order. You can track your orders by visiting the SHEIN website or app, using the SHEIN tracking number on a general tracking website like Pkge, or both.

Orders from SHEIN and numerous other well-known online marketplaces, including Shopee, AliExpress, eBay, and thousands of others, can be tracked using Pkge. Your tracking number would be the only thing you would need to enter on the Pkge homepage. You can follow up to 10 different tracking numbers and quickly receive the outcomes you were hoping for.

You can check the mobile app or website for the tracking number if you don't have your tracking number, or ask the seller or merchant for it.

Is it possible to follow SHEIN orders without an order number?

Without an order number, it is impossible to follow SHEIN orders because each transaction needs a different order number to be identified. The order number is required to track the shipment and delivery status of the order. SHEIN customer service is available to help if you've misplaced your order number.

How long does it take to receive SHEIN orders?

Delivery times for your SHEIN orders can range from 2 to 30 days, though they may change based on where you live and the shipping option you select. You can select between Economy Shipping, Standard Shipping, or Express Shipping when ordering from SHEIN.

SHEIN Economy Shipping

Since Economy Shipping is a way for customers to save money, delivery typically takes up to a month. For this kind of method, SHEIN's primary courier is China Post. The delivery time will change, of course, depending on where you are located.

SHEIN Standard Shipping

Standard Shipping typically takes 10 to 15 days to deliver and is a little bit quicker than Economy Shipping. It is the best method for receiving the items you ordered on time and for a fair price. Standard Shipping is offered in the majority of countries.

SHEIN Express Shipping

The quickest way to receive your orders is through express shipping, which typically takes 2 to 7 days, or you can even get a next-day delivery. Given that you get your orders quicker, it is regarded as the most expensive choice.

Rarely, unforeseen circumstances may cause the delivery to take longer than usual. Situations like flight arrangements, the environment, and other external factors need to be taken into account. You can use Pkge to get real-time updates on the location of your order by using the tracking number to check your order status.

Remember to click "Confirm Delivery" after receiving your order within six months to earn Bonus Points. You won't be able to earn more points if it isn't clicked within the allotted time.

Where is my SHEIN package?

What you should do if your package from Shane hasn't arrived yet:

  • Firstly, kindly note that SHEIN packages are typically shipped from their warehouses in China, which may take up to 10-20 business days to arrive at their intended destination.
  • Secondly, you may track your package using the tracking number provided by SHEIN. You can enter the tracking number on the courier's website to receive the latest information on your package's status.
  • Additionally, delays in delivery may occur due to unforeseen circumstances such as weather conditions or custom checks, which may prolong the delivery time.
  • In such cases, you may contact SHEIN's customer service to inquire about the status of your package and request further assistance.
  • Lastly, it is advisable to keep a close eye on your email or phone, as the courier company may contact you for any additional information required to complete the delivery process.

You would first need to track your SHEIN order to find out where it is. The Pkge homepage allows you to check the status of your order right now. The tracking numbers should be copied and pasted onto the homepage. It is best to speak with customer service or the seller/merchant about this if it has been more than a month since your order was supposed to arrive.

Why is my SHEIN order taking so long?

The processing time for each order ranges from one to three days, depending on the item you've bought. Orders that take longer to process than expected indicate that the item you ordered takes longer to prepare.

You can return some items and ask for a refund if you want your other items sooner. If so, it is possible to ship the remaining items right away. To get help with separate shipping, get in touch with SHEIN's customer service.

Why is the status of my SHEIN order still "Shipped"?

There could be a number of reasons why your SHEIN order is still listed as "Shipped". Due to issues with order processing or transit, the SHEIN order may be stuck in the "Shipped" status.

Another explanation might be that it is being delivered during a marketing campaign or a customary holiday like Diwali or Christmas.

The final cause of your SHEIN order being stuck in "Shipped" is probably because of the destination country's customs. In the event that the item you ordered is illegal there, customs typically takes some time.

You can either get in touch with the courier service that is handling the delivery of your items, or you can get in touch with SHEIN's customer service to solve this problem. A different option is to enter your SHEIN tracking numbers on the Pkge homepage to keep up with SHEIN tracking information.

Meaning of SHEIN Tracking Notifications

Notifications Description
PAID Ongoing verification of the SHEIN order.
ORDER PLACED The seller has placed the SHEIN order and will soon deliver it to the shipping company.
IN PREPARATION The SHEIN order has been confirmed and is getting ready to ship.
CHINA, DEPARTURE OF THE FLIGHT SHEIN's package has already left China.
IN TRANSIT The SHEIN package has already departed from its country of origin and is being transferred to the country of destination.
PARCEL IS IN SUCH COUNTRY Before it reaches the destination nation, the SHEIN package is transferred to another station.
ARRIVED AT A LOCAL COURIER The SHEIN shipment is at its final destination and is awaiting delivery by a local courier.
SENT The recipient's local warehouse is where the SHEIN package is currently waiting to be delivered.
PACKAGE UNDER DELIVERY The SHEIN package is en route to your door.
IN DISPATCH Order is out for delivery.
SIGNED Your order has been delivered.

What is SHEIN "Urging Dispatch"

For your SHEIN orders to arrive at the delivery address by the estimated time of arrival, SHEIN will simply notify the shipping company to deliver and expedite your SHEIN orders. Even though there is no guarantee that your orders will still arrive on time, SHEIN won't charge you extra when you click the "Urge Dispatch" button.

However, it is advised to simply attempt to press the "Urge Dispatch" button since there will be no fee and the order may still be delivered on schedule, possibly even earlier if you're lucky.

It's safe to click "Confirm," and it has no impact on your orders.

SHEIN will be the one to get in touch with you first if there are any problems with the shipping company.

Tracking for SHEIN not updating

There might be some instances when the tracking for your SHEIN package does not update. Some of these situations might require more time before the package is processed. Before a package is registered, picked up, and processed, a few days pass. Another occurrence is when the server has crashed. This can occur during major holidays like Christmas or Black Friday when a large number of orders are placed and the server is crashed.

You might have selected "Economy Shipping" as your SHEIN shipping option, for example. If you want your order to be tracked, it is best to use "Standard Shipping" as Economy Shipping does not have a tracking number.

Contact the shipping company or SHEIN customer care if your tracking remains unchanged after a few days. Check the status of your packages using pkge, which provides real-time tracking updates and can track more than 1,200 couriers globally.

How do I proceed if my SHEIN order is misplaced?

If your SHEIN order hasn't arrived after a while, make sure to:

  1. Verify that your customer protection period hasn't already run out.
  2. Take pictures of the tracking information to demonstrate that your orders were not delivered.
  3. For assistance, get in touch with SHEIN customer service.

Check again by monitoring your SHEIN orders on PKGE before you do any of those. Copy the tracking numbers that the courier has provided, then enter them on the homepage. If the tracking update remains unchanged, proceed as directed above.

Time of SHEIN delivery

Delivery times from SHEIN vary according to location, shipping method, and customs clearance times. Express shipping to the US typically takes 2-4 business days, while standard shipping typically takes 6-8 business days. Due to customs, international orders might take longer, and delivery times may be affected by the season and the weather. The most recent information can be found by tracking your shipment.

Does SHEIN deliver on weekends?

To answer this question, SHEIN does offer weekend delivery services in certain areas. However, depending on where you live and the shipping service you select, weekend delivery might not always be an option. Customers can confirm whether weekend delivery is offered for their order by contacting customer service or checking their shipping options during the checkout process.

Does SHEIN deliver door-to-door?

SHEIN offers door-to-door delivery services to the majority of locations when it comes to shipping. This means you won't have to deal with the hassle of picking up your package from a courier's office because your order will be delivered right to your door. Your order will be delivered promptly and safely thanks to SHEIN's use of reputable shipping services.

How can I send my SHEIN order back?

To return your SHEIN order, you can follow these steps:

  • Log in to your SHEIN account and go to the "My Orders" page.
  • Select the order you want to return and click "Return Item".
  • Choose the reason for the return and select the items you wish to return.
  • Submit the return request and wait for SHEIN to provide you with a return label and instructions.
  • Pack the items in their original packaging and include the return label.
  • Drop off the package at the designated carrier location.

By adhering to these instructions, you will efficiently and accurately process your return with SHEIN.

Tracking SHEIN from the US, Canada, and the UK

To track your SHEIN order from the US, Canada, or the UK, you can utilize the advanced tracking system provided by SHEIN. Go to the "Track Order" page on the SHEIN website, there you only need to enter your order number and email address. This will make it possible for you to get real-time updates on the whereabouts and status of your package, guaranteeing a smooth delivery procedure.

Tracking states the SHEIN order goes through

The process of monitoring the sequential progression of a SHEIN order entails tracking the various states it undergoes.

Observing the order's movement as it navigates through the different phases, such as:

  • processing;
  • packaging;
  • shipping;
  • delivery;

– is an essential part of this tracking process.

Monitoring the order's status through the online interface regularly gives information on its current location and anticipated delivery date.

The SHEIN order tracking system offers real-time updates on the status of the order, including:

  • information on shipment preparation;
  • dispatch;
  • transit;
  • delivery.

Customers can monitor the status of their orders and get notifications for any changes or delays by using tracking numbers and order details.

Customers can easily anticipate the arrival of their SHEIN order by making plans accordingly and keeping track of the order's progress.

How can I get in touch with SHEIN about my order?

SHEIN's customer service is prepared to help you with any comments, worries, or problems you may have with your orders, depending on where you are in the world. Visit their website to speak with an agent who will be glad to help you with the issue.



Available from Monday to Sunday from 6AM to 9PM (PST Time) on shein site.


They offer to call you back even though the store doesn't have a phone number you can call. Once they have an operator available, all you need to do is enter your cell phone number, and they will call you.