Dhgate Tracking

Dhgate https://www.dhgate.com
  • Rating
  • Average package delivery time
Packages Delivery Terms Dhgate
  • 0-14 days

  • 15-45 days

  • 46-90 days

  • 90+ days

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ABOUT Dhgate

DHgate is one of the largest online wholesale marketplaces, pioneering the concept of wholesale in an online space. Specializing in B2C and B2B cross-border eCommerce, DHgate connects small and medium-sized Chinese businesses with global buyers, offering a vast range of products at wholesale prices.

Where is DHGate located?

DHgate is headquartered in Beijing, China, and specializes in linking Chinese businesses with worldwide buyers. It uses multiple courier and logistics channels to deliver products around China and globally.

DHGgate Tracking: How to track DHGgate package?

To track a DHGate order, use the tracking number provided by the seller after dispatch. This number can be entered on DHGate's website or on a universal tracking platform like PKGE for detailed and up-to-date tracking information.

Tracking with DHGate's Website

On DHGate's website, log in to your account, click on "My Orders," select the order you want to track, and you will see the details, including the tracking number and current status of your order.

How to track DHGgate order with PKGE

For a more comprehensive tracking experience, use PKGE to track your DHGate order. PKGE provides detailed tracking information, making it easier to monitor your DHGate shipments compared to the standard tracking service.

DHGate order number tracking

The DHGate order number is different from the tracking number. While the order number is used to identify your purchase on DHGate, the tracking number is used to track the parcel's journey. Ensure you use the tracking number for shipment tracking.

Where is my DHGate package at the moment?

The location of your DHGate package depends on the shipping method selected. If you chose a method with tracking, use the provided tracking number to check the status and location of your order on the carrier's website or PKGE.

DHGate Shipping Options

DHGate offers various shipping options, including ePacket, EMS, FedEx, UPS, and DHL. The choice of courier affects the delivery time and tracking capabilities of your order.

How soon will I receive my items after my order placed?

The delivery time for DHGate orders varies based on the processing time and the selected shipping method. It typically ranges from 3 to 15 working days, with additional time for processing and potential delays due to unforeseen factors.

Why can't I track my order from DHGate?

If you can't track your DHGate order, it could be due to several reasons, such as the order not being shipped yet, no tracking number provided, or the tracking number not yet activated. Ensure you are using the correct tracking number and not the order number for tracking.

Which couriers does DHGate use for deliveries?

DHGate uses multiple couriers for deliveries, including China Post, EMS, FedEx, UPS, and DHL. The tracking number you receive corresponds to the courier handling your parcel.

How long does it take for DHGate to deliver?

DHGate shipping time varies based on the shipping method and destination. It generally takes around 3 to 15 working days, with additional time for processing and potential delays.

How do I open a dispute on DHGate?

To open a dispute on DHGate, sign in to "My DHGate," click on "Orders," select "Shipped" orders, choose the order you want to dispute, and click on "Return & Refund" to provide the reason for your claim.

How much is shipping on DHgate?

The standard shipping fee on DHgate is 3%. The shipping cost varies based on the courier and service chosen, with express delivery options likely handled by international couriers like UPS, FedEx, and DHL.

Is DHgate safe for debit cards?

DHgate is considered safe for debit card transactions. It offers secure online payment methods and has a customer review system and a full refund policy to protect buyers.

How can I get in touch with DHgate?

To contact DHgate customer services, you can use the online chat feature on their website or find other contact options in the "Contact Us" section. DHgate provides multiple contact methods, including email and social media.