LaserShip is a shipping company headquartered in Vienna, Virginia- USA. It was founded in the year 1986. The company offers last-mile delivery services around the Midwest and Eastern United States and boasts of more than 4 sorting stations and over 65 facilities.
LaserShip began its journey in 1986 with a document delivery service. Later, in the year 1990, they took up a small parcel business as well. Nine years later, in the year 1999, LaserShip also partnered with Barnes and Nobles to offer same-day shipping services to its customers in New York City.
In the year 2014 (March), four more states were added to the service of the company — Delaware, West Virginia, Rhode Island, and New Hampshire. With this, the LaserShip Shipping footprint increased by 44%, and the number of consumers reached 8.5 million consumers.
During the same time, the company acquired Prestige Delivery Systems, a Cleveland-based last-mile delivery company, and expanded its LaserShip delivery services further to Kentucky, Ohio, Indiana, and Michigan.
You get a LaserShip Tracking number when you send your parcel through LaserShip. Through this number, you can easily find out the status of delivery. The process is very easy. Just use this service Pkge.net, fill in the tracking number, and hit ‘track’.
Alternatively, you can utilize the LaserShip tracking feature too. The shipment company also offers LaserShip consumer-direct tracking services from over 600 courier companies that also include USPS, Yanwen, China EMS (ePacket), and several others.
A LaserShip tracking number is a unique combination of 2 letters and 8 numbers (e.g. LX64538928)
If you are looking to find out the shipment and delivery status of your parcel, you should try the LaserShip online tracking. Visit the site and click on Track. You must enter your unique LaserShip tracking number to track your shipment and find about its status.
You will just need the LaserShip tracking number for the purpose. Go to the website, enter the LaserShip tracking number online and your shipment gets tracked. Next, the tracking details returned to you will have a specific value for the tracking status. Each of these status values has different meanings.
Delivery status of your LaserShip Shipment may have the following values (not in the exact shipment process order):
When the courier service receives the appeal for sending the said shipment, this label is used for the delivery status.
This is the delivery status of the shipment when the address of the item’s origin is read, in order to begin the sending process.
A label is created and attached to your shipment in order to distinguish it at the time of unloading and delivery.
It signifies that your parcel is in transit.
The courier facility has received the item(s) for shipment.
It is departed from the courier facility and hence, being transmitted following the shipment process.
The item or items to be shipping are loaded onto the vehicle so that speedy/timely delivery could be assured.
The parcel is out for delivery and will soon reach the recipient.
The shipped item is delivered successfully to the address, as the sender has mentioned.
The person/organization, to whom the shipment was addressed, has received the shipment.
The attempt for delivering the shipped item has been made but the item is yet not delivered.
Due to delivery failure or other reasons, the shipped items are returned to the sender.
You can also choose to track your LaserShip package with any recognized and trustworthy tracking services such as the pkge.net that promises to track a parcel for you anywhere in the world. Whether it is a national or an international LaserShip package, you can easily track your order at this platform. Shipments from other popular postal services such as UPS, TNT, and GLS can be tracked here as well.
LaserShip offers varied services and custom solutions to its customers. Its small package hub and spoke network are currently reaching over a hundred million consumers around the eastern U.S.
The services offered by LaserShip are categorized into three broad heads:
LaserShip works with e-commerce companies to deliver LaserShip packages to consumers with speed and flexibility. It works as a delivery partner that is adaptable, faster, and cost-effective. The company designs the most creative solutions and aims at delivering the same day, next day, or within two days, depending on the requirement of the customer.
As the name suggests, the services are meant to meet the unique requirements of every customer. The expert teams from the company work on delivering solutions that are on-time, innovative and tailored to one’s specific needs of the business. The company has been serving industries such as healthcare, payroll, wholesale pharmacy and office supply.
The services offered include outsourced services that might have dedicated route delivery, dedicated fleet replacement or completely outsourced transportation solutions.
They offer same-day delivery on demand, when it is scheduled or for customized solutions.
The next day delivery is organized for the local market, customized solutions and the Eastern United States Service.
In this service, the LaserShip packages that are critical shipments are managed by the experts of the company. They work 24x7 and use powerful routing technology to provide solutions that are not just comprehensive but cost-effective as well. Such solutions are also tailor-made to suit the individual requirements of a customer.
The company takes pride in operating such a time-sensitive environment and how it saves the day for its customers!
Apart from the very obvious, prohibited items such as hazardous materials, LaserShip shipping can also not send articles restricted by certain countries, overseas.
Yes, the company offers insurance for LaserShip shipping items but only for items that have a maximum declared value of $100. Any item that has a higher value than this is shipped at the owner’s risk. If you are looking to ship an item of a higher value, you must make pre-arrangements with the company to buy extra insurance for your items.
The costing depends largely on the nature of the parcel, its size and the destination.
LaserShip makes use of an index-based surcharge. Such index is updated on a monthly basis. Any changes in the surcharge are made effective from the first of every month and are posted approximately two weeks in advance. Apart from this, there are other accessorial charges as well that involve additional handling, correction of address, etc.
For a more detailed explanation, visit LaserShip.
If you notice there is an issue with the delivery address once you have shipped it, you will need to inform the officials at LaserShip by either filling a contact form or calling them at (804)-414-2590. However, the changes need to be approved by the seller.
Such a feature comes in handy when your recipient is recently shifted their house or office to another place and you didn’t know about the same in advance.
In cases where a delivery is attempted but the LaserShip Package could not be delivered to its destination due to unavoidable reasons, LaserShip will secure the package at their facility and reattempt the delivery on the next business day. In cases, where there are issues with the address, the company will contact you or the retailer to update the address.
LaserShip delivers the packages to residential addresses from Monday to Friday between 8 A.M. and 9 P.M. and to business addresses until 5 P.M.
There are select service areas where the LaserShip deliveries are made on Saturdays and Sundays as well between 8 A.M. and 9 P.M.
LaserShip aims at delivering the items the same day or latest by the next business day.
If you are looking for a refund, you must write in to the Customer Care requesting the refund, no later than 15 days from the delivery date.
Following are the hours of operation of LaserShip customer service call center:
The Call Center does not operate on Thanksgiving Day, Christmas Day and New Year’s Day.
Here are the contact details of the LaserShip office that you can use when essential:
You can call on the above-mentioned number or mail the details such as the tracking number and the delivery details on the above-mentioned mail-id whenever you have an issue. The customer service representatives can also be reached by filling in a contact form on the website.
You can also choose to send a message to Codee, the chatbot of LaserShip. Codee can get you answers to some of your basic queries. However, if you are not satisfied with the replies, you can ask Codee to transfer you to a customer service representative based in Richmond, VA.