Purolator Package Tracking in Canada

Purolator https://www.purolator.com
  • Support service
  • Rating
  • Average package delivery time
    2 days
Packages Delivery Terms Purolator
  • 0-14 days

  • 15-45 days

  • 46-90 days

  • 90+ days

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Purolator logo

About Purolator

Purolator has comprehensive worldwide coverage with over 104 Shipping Centers, 175 functional facilities, 1,279 Authorized Shipping Agents, 215 Drop Boxes, and more than 13,000 workers. Purolator specializes in both domestic and international parcel delivery and logistics services. As of February 2021.

The primary stakeholder of this postal service is Canada post Corporation which owns 91% shares of this company. Rainmaker Investments Inc. owns 7% of stakes and the rest 2% belongs to others. President and CEO John Ferguson.

How to track a Purolator package?

For quick and reliable Purolator Canada or global tracking, follow these steps:

  • use the search bar at the top of this page;
  • enter the Purolator tracking number (or tracking code) in the search bar, without including any dashes or spaces;
  • Click on the Search button;
  • view the history and status information of your package.

Method 2

To track the status of a package, from pickup to delivery, with real-time tracking information, enter a tracking number (tracking id) or reference and click on Track Now on this link.

How to find a Purolator tracking number?

Follow these steps to find a tracking number for a previously created shipment:

  • You need to log in to Puro postal service’s website and navigate to “My Account”;
  • From this section, click on Shipments & go to “View Shipment Activity”;
  • Leave all the fields blank, except the “Date Range”;
  • Enter the desired date and hit “Search”.

The Purolator tracking number is shown on the invoice or delivery receipt.
The same is true for USPS, UPS, Yanwen, China Post, DHL or FedEx parcels, freight, or packages. Please be sure to keep this sheet for future reference.

What does a Purolator tracking number look like?

Mostly, the Purolator tracking number or tracking code is a 12 digit alphanumeric number. The first three numbers will be alphabets, while the rest nine will be numbers.

For example:

  • 3314 0912 0671
  • KTE 409 120 671
  • 6039 8439 9129
  • 3301 2669 9478
  • CGK 012 976 359
  • 653 478 246 999

Purolator Status

Item arrived in the country of destination
Item received for shipment
Shipments are ready for shipment to the country of destination
Item registered
Item delivered
Goods shipped
Sent from an outgoing office of exchange
Delivered - signed by the recipient
Shipment ready to be shipped
Start the customs clearance process
Shipment is sent by mail
Item is handed over to customs
Arrived at inbound office of exchange
In Customs
Handed over to customs
Customs clearance completed
Item returned
Handed over for internal sorting
Ready for shipment
Arrival at the border crossing in destination country
Arrival at the border point of departure

How to track a package without a Purolator tracking number?

You can track orders in the absence of a package tracking number using the reference number. But if you have missed both, try reaching out to your local Puro post office for help.

How long does it take for a Purolator shipment delivered?

Depending on the destination, the delivery process takes one day or more business days in the standard shipment scheme.

Purolator Express

  • Guaranteed, next-day delivery across Canada
  • By 9 a.m. next business day
  • By 10:30 a.m. next business day
  • By 12:00 p.m. next business day

Purolator Express Evening

  • Between 5:30 p.m. and 9 p.m. next business day

Purolator Ground

  • Pick-up and delivery services available on Saturdays
  • Flexible delivery times to suit your schedule

Purolator Express International

What time of day does Purolator postal service deliver?

Purolator delivery facility is available between 9:00 a.m. and 12:00 p.m.

Keep in mind that there are specific conditions and geographic restrictions for each delivery. In most cases, the end of the day means 9:00 p.m.

When does Purolator Postal Service deliver to the door?

They will only deliver the package to your door during Purolator business hours. The driver has the right to automatically leave the shipment unsigned if the location is determined to be safe and secure.

How do I update the address on a shipment I am expecting?

To make any changes in the shipment address, contact the Purolator customer care center.

What if I missed my package being delivered?

In case of unavailability at the time of delivery, a note will be left by the officials if the delivery was residential. The note will state where the shipment is being held. This postal service provider will hold the package for a maximum of 5 business days at the center.

What do I need to provide when I pick up my package from a Purolator?

Any valid and acceptable government-issued photo ID should be presented that matches the name and address on the package for pick up.

The identification must:

  • Include a photo
  • Be government-issued
  • Be original, not a copy of the document
  • Indicate a unique identifier number
  • Be valid (current); for example, an expired driver’s license would not be acceptable

How does Purolator shipping work?

  • Choose your destination and delivery date.
  • Select your services & prepare your documentation
  • Package your item or order
  • Ship online or bring your package into a Purolator shipping center or dropbox.

How to pack and label a package for shipping?

Packaging and labeling requirements are different for different items. There is extensive assistance provided by the postal service itself on this topic. Click here to know more.

How long will Purolator hold my shipment for?

Your packages will be held for a maximum of 5 business days.

Can someone else pick up my shipment on my behalf?

Yes, a shipment can be released to another individual provided that acceptable identification and authorization are provided.

Does Purolator Postal service have same-day delivery?

Yes, you can enjoy same-day Purolator Express delivery service.

What is a Purolator Quick Ship?

Purolator QuickShip provides immediate delivery and pickup tailored to your business with late night or early morning pickup options. Because of this service, companies can fulfill order delivery requirements daily. QuickShip allows your business to go from fulfillment to delivery in a flash, delivering same-day or next-day by 9 p.m.

Does Purolator deliver to the USA?

With the company's Purolator Express U.S. and Purolator Ground U.S. delivery facility, one can send shipments from Canada to the USA.

Deliveries can be made from most cities in Canada, such as Gatineau, Victoria, Regina, Barrie, Mississauga, Dartmouth, and others.

Purolator Express U.S.

  • Guaranteed next-day delivery to the USA
  • Multiple delivery times.

Purolator Ground U.S.

  • Pickup and delivery services available on Saturdays
  • Flexible delivery times to suit your schedule

Explain Purolator Freight facility

The freight facility is available to and from within Canada. There is a wide range of freight facilities to cater to your business needs.

What is the Purolator E-Ship service?

Its E-Ship service is an online-hosted shipment facility designed for e-commerce shipping.

You will have effortlessly integrated shipping, Purolator real-time tracking, barcode enablement, and return sort of facilities directly on your business website or online stores like Amazon, Aliexpress, Walmart, Etsy or eBay.

Does this company offer shipping TL and LTL freight in Canada?

Purolator shipping is available in Canada and can be used to ship TL (truckload) and LTL (less-than-truckload) freight to and from the majority of Canada locations, including Montreal, Ottawa, Sherbrooke, Red deer, Québec, Calgary, Vancouver, Edmonton, Winnipeg, Laval, Richmond, and so on. There are two types of services: Expedited and Standard.

International freight forwarding Purolator service

Purolator international delivery facility allows end-users to import and export goods from North America to the Canadian markets with the least possible hassle. They can pick shipments offshore and load the containers onto the liners.

Solutions for the retail and e-commerce industry

For the retail and e-commerce industry, Purolator offers a wide range of shipment and delivery facilities. For instance, there is Quick Ship, Mobile Quick Shop, Express, and Reverse Logistics & Returns.

How to ship dangerous goods Purolator?

Dangerous goods are handled manually by this postal service provider under the Special Handling Service. Special packaging, handling, tools, and equipment used for the shipment of such articles. You may find the complete list here.

This table summarizes the shipping options available for Air, Ground, and Freight shipments.

Shipping Option Air Ground - Courier Ground - Freight
Limited Quantity - + +
UN 3373 Biological Substance + + +
UN 1845 Dry Ice + + +
500 kg Exemption - + -
Fully Regulated + + +

Overweight/oversized pieces service?

Purolator special handling facility is available for overweight or oversized pieces. Any Purolator packages that exceed the maximum weight limit (more than 50 lbs.) or size (equaling or exceeding 48 inches (4 feet) in length or overall piece size of 165 inches).

How can I find Pick Up & Drop off locations Purolator?

Freight and courier facilities are spread across Canada and the USA. The Purolator drop-off and pick-up center details can be found in the Purolator tracking app and the website. Click here to know more about it.

How much is Purolator shipping?

The cost of shipping varies as per the dimension of the item and its category. For knowing the exact shipping cost, use this shipping cost calculator.

Does Purolator work on Saturdays or weekends?

Purolator delivery facility can be availed on Saturday under the category of Saturday Service.
The service is available for the USA and major Canadian cities such as Toronto, Lachine, Halifax, Amploy, Kingston, Sudbury, etc.
You can plan your deliveries for key dates and official holidays here.

How do I file a claim?

Customers are eligible to file a claim if a shipment valued over CAD$500 is damaged. There is a claim form available on the website. It is lengthy and asks for tons of details. For any assistance to fill out this form, one can contact 1800 461-0540.

How do I contact Purolator?

1-888-SHIP-123 (1-888-744-7123) Telephone Customer Service
1-800-561-7876 TTY for the Hearing Impaired
1-800-459-5599 Technical Support
1-888-302-8819 Freight Customer Service

Corporate Head Office:

2727 Meadowpine Blvd.
Mississauga, Ont., Canada L5N 0E1

Email: custserv@purolator.com

Purolator contacts us page.